fixed

Fixed: Assign service records to both Groups and Users

Previously, when creating or updating a service record, you could assign either an individual Assignee or an Assignee Group, but not both in the same request.

This limitation has been resolved.

You can now:

  • Assign a service record to a Group
  • Assign a specific user within that Group at the same time

This ensures the Assignee is aligned with the selected Group and allows for more precise ownership and routing in a single API call.