fixed
Fixed: Assign service records to both Groups and Users
8 days ago
Previously, when creating or updating a service record, you could assign either an individual Assignee or an Assignee Group, but not both in the same request.
This limitation has been resolved.
You can now:
- Assign a service record to a Group
- Assign a specific user within that Group at the same time
This ensures the Assignee is aligned with the selected Group and allows for more precise ownership and routing in a single API call.
