API Reference

Update Service Record Details

patch
https://{account}.sysaidit.com/connect/v1/service-records/

Update the details of an existing service record using its unique SysAid ID.

Path Params
integer
required

The service record's unique SysAid ID.

Body Params

A list of service request's properties to update

integer | null

The classification or severity level id of the service record (relevant only for service requests of Change type and depends on the account).

string | null

A detailed description of the service record.

date-time | null

The date by which the service record is expected to be resolved.

integer | null

The impact level of the service record, indicating its effect on operations.

string | null

The primary asset id associated with the service record.

integer | null

The main configuration item (CI) id related to the service record.

integer | null

The priority id level of the service record.

integer | null

The current status id of the service record (e.g., Open, Closed, Pending). Depends on an account.

string

The title or subject of the service record.

integer | null

The urgency level of the service record, indicating how quickly it should be addressed.

integer | null

A numerical value that may indicate the relative importance or complexity of the service record.

integer | null

Service record subtype.

integer | null

Unique id of the location associated with the service record.

integer | null

Custom value 1.

integer | null

Custom value 1.

date-time | null

Custom date 1.

date-time | null

Custom date 1.

string | null

Custom notes.

string | null

Custom text 1.

string | null

Custom text 2.

integer | null

Custom list 1 integer identifier.

integer | null

Custom list 1 integer identifier.

integer | null
string | null
integer | null
integer | null
integer | null
integer | null
string | null
date-time | null
date-time | null
string | null

First level service record category id.

Second level service record category id.

Third level service record category id.

Name of the administrative group responsible for managing the service record.

Username of the user to whom the service record is assigned.

Username of the user who originally requested the service record.

Username of the user who follows up the service record's changes.

Admin username who manages the service record.

customColumnsFields
object
Responses

Updated 10 months ago

Language
Credentials
Bearer
JWT
URL
LoadingLoading…
Response
Click Try It! to start a request and see the response here! Or choose an example:
application/json

Updated 10 months ago