We've expanded our webhook payloads to include detailed information on which fields changed, their previous and current values, and timestamps.

This enhancement applies to sr.created and sr.updated service record events.
📚 See the Webhooks API Reference for more details.

We’re excited to announce that Webhooks are now available in our API!
Webhooks let you receive real-time updates about events happening in your account, like when a service record is created or updated. Instead of polling our API, you can now set up a webhook to receive instant notifications when changes occur.
✋ The initial release of webhooks supports Service Records. Support for additional entities will be added in future updates.

🔎What you can do with Webhooks:

• Trigger custom workflows in your system
• Sync data across platforms in real time
• Stay informed without constantly checking for updates

To learn more, see our Webhooks Overview guide.

🗨️We want your feedback!

This is just the beginning, and your input is key.
Let us know how our API is working for you, what you'd like to see next, or if something’s missing.
Share your feedback here

We're thrilled to announce that our Developer Site is officially out of Beta and available to all!
This marks a significant milestone in our commitment to providing you with the best possible resources for integrating with SysAid. Over the past few months, we've been working hard, incorporating your valuable feedback to refine and enhance the site.

This release brings a more robust, stable, and comprehensive experience, featuring:

• New Guides: Easily navigate through our API with our guides.
• Enhanced API References: Clearer and more detailed API specifications for seamless integration.
• Refined User Experience: A more intuitive and efficient interface to help you get started quickly.

We're incredibly grateful to all our beta users for their participation and feedback, which was instrumental in reaching this stage. If you started developing during the beta, you can continue using the same code - no changes are needed.

We invite you to explore the newly launched Developers site and leverage its full potential for your projects. We're continuously working to add more features and resources, so stay tuned for future updates!

This is just the beginning — and we're thrilled to have you with us as we shape this resource together. Whether you're exploring for the first time or building something amazing, your feedback is invaluable.

👉 Dive in, experiment, and let us know how we can make the docs even better.

Thank you for being part of the journey!