We’ve added a new Related Items subcategory to the Service Records section of our API documentation. This section focuses on entities that can be linked to a service record, currently supporting Knowledge Base Articles, with more entity types coming soon.

You can now use the following endpoints to manage these relationships:

• Get a List of Related Items for a Specific Service Record : Retrieve all related entities connected to a specific service record.
• Link Knowledge Base Articles to a Service Record : Create a relationship between a service record and one or more Knowledge Base articles.
• Unlink a Knowledge Base Article from a Service Record : Remove an existing link between a Knowledge Base article and a service record.

You can now retrieve the full list of Custom Fields configured in your SysAid account directly through the API. This new endpoint gives you deep visibility into your custom data structure, allowing you to dynamically map fields and programmatically translate list-type field indexes into their readable values.

👉 See the Get a List of Custom Fields endpoint.

We’ve expanded our Configuration Items (CI) API capabilities with new endpoints that give you greater control and visibility into your CMDB relationships and structure.
These additions give you more flexibility when integrating SysAid with asset management tools or automating CMDB updates. Whether you're syncing data from external systems or maintaining dependencies between assets, you now have the tools to do it seamlessly through the API.

CI Relation Endpoints
You can now programmatically manage the relationships between Configuration Items using the following endpoints:

• Get CI Relations for a Specific CI by ID: Retrieve a list of all CI relations to understand how your CIs are connected.
• Create a CI Relation for a Specific CI ID: Create new CI relations to define dependencies and links between CIs.
• Delete a CI Relation for a Specific CI ID: Remove outdated or incorrect CI relations as your environment evolves.
• Create a CI Relation Type: Define a new relation type to categorize how CIs are connected within your CMDB.
• Update a CI Relation Type by ID: Modify an existing relation type to adapt to evolving relationship structures.
• Delete a CI Relation Type by ID: Remove an existing relation type and all associated links.

These endpoints make it easier to automate and maintain accurate dependency maps across your IT landscape.

CI Type and Subtype Endpoints
To simplify building and managing your CMDB structure, we’ve also added:

• Get CI Relation Types: Retrieve all available CI types.
• Get a List of CI Subtypes for a Specific CI Type: Retrieve all subtypes associated with CI types.

These endpoints help you dynamically populate CMDB forms, automate CI classification, and ensure consistency across your integrations.

👉 To learn more about CIs and CI Relations, go to the Configuration Items (CIs) page.

Adding notes to service records is now excluded from the locking mechanism, allowing you to add as many notes as needed without encountering lock-related errors.

👉 Learn more about entity locking mechanism.
👉 See the Add a Note to a Service Record endpoint.

You can now manage CIs directly from the API. These new endpoints give you the flexibility to create, update, retrieve, and delete CIs, streamlining integration with your CMDB and other IT processes.

The endpoints include:

• Create a CI
• Get a List of CI
• Get a CI by ID
• Update a CI

We’ve added new endpoints to help you manage Assets directly through the API. These endpoints allow you to create, update, retrieve, and delete Assets, making it easier to keep your inventory synchronized with external systems and automated processes.

The endpoints include:

• Create a New Asset
• Get Asset by ID
• Update an Asset
• Delete Asset

Added a new "Get App Keys by Account ID" endpoint to retrieve app keys for a specific account, enabling easier integration and authentication flows.

Our API now supports service record templates, allowing you to retrieve, search, and use them to speed up record creation and ensure consistency.
The endpoints include:

• Get a Template with Service Record ID
• Get a Service Record Template by ID
• Search Service Record Templates

The expand parameter for the Search Service Records by Specific Parameters and Get a Service Record by ID endpoints now also supports requestUser, ci, and asset entities.

We've expanded our webhook payloads to include detailed information on which fields changed, their previous and current values, and timestamps.

This enhancement applies to sr.created and sr.updated service record events.
📚 See the Webhooks API Reference for more details.