We’ve expanded our Configuration Items (CI) API capabilities with new endpoints that give you greater control and visibility into your CMDB relationships and structure.
These additions give you more flexibility when integrating SysAid with asset management tools or automating CMDB updates. Whether you're syncing data from external systems or maintaining dependencies between assets, you now have the tools to do it seamlessly through the API.

CI Relation Endpoints
You can now programmatically manage the relationships between Configuration Items using the following endpoints:

• Get CI Relations for a Specific CI by ID: Retrieve a list of all CI relations to understand how your CIs are connected.
• Create a CI Relation for a Specific CI ID: Create new CI relations to define dependencies and links between CIs.
• Delete a CI Relation for a Specific CI ID: Remove outdated or incorrect CI relations as your environment evolves.
• Create a CI Relation Type: Define a new relation type to categorize how CIs are connected within your CMDB.
• Update a CI Relation Type by ID: Modify an existing relation type to adapt to evolving relationship structures.
• Delete a CI Relation Type by ID: Remove an existing relation type and all associated links.

These endpoints make it easier to automate and maintain accurate dependency maps across your IT landscape.

CI Type and Subtype Endpoints
To simplify building and managing your CMDB structure, we’ve also added:

• Get CI Relation Types: Retrieve all available CI types.
• Get a List of CI Subtypes for a Specific CI Type: Retrieve all subtypes associated with CI types.

These endpoints help you dynamically populate CMDB forms, automate CI classification, and ensure consistency across your integrations.

👉 To learn more about CIs and CI Relations, go to the Configuration Items (CIs) page.

Adding notes to service records is now excluded from the locking mechanism, allowing you to add as many notes as needed without encountering lock-related errors.

👉 Learn more about entity locking mechanism.
👉 See the Add a Note to a Service Record endpoint.

You can now manage CIs directly from the API. These new endpoints give you the flexibility to create, update, retrieve, and delete CIs, streamlining integration with your CMDB and other IT processes.

The endpoints include:

• Create a CI
• Get a List of CI
• Get a CI by ID
• Update a CI

We’ve added new endpoints to help you manage Assets directly through the API. These endpoints allow you to create, update, retrieve, and delete Assets, making it easier to keep your inventory synchronized with external systems and automated processes.

The endpoints include:

• Create a New Asset
• Get Asset by ID
• Update an Asset
• Delete Asset

Added a new "Get App Keys by Account ID" endpoint to retrieve app keys for a specific account, enabling easier integration and authentication flows.

Our API now supports service record templates, allowing you to retrieve, search, and use them to speed up record creation and ensure consistency.
The endpoints include:

• Get a Template with Service Record ID
• Get a Service Record Template by ID
• Search Service Record Templates

The expand parameter for the Search Service Records by Specific Parameters and Get a Service Record by ID endpoints now also supports requestUser, ci, and asset entities.

We've expanded our webhook payloads to include detailed information on which fields changed, their previous and current values, and timestamps.

This enhancement applies to sr.created and sr.updated service record events.
📚 See the Webhooks API Reference for more details.

We’re excited to announce that Webhooks are now available in our API!
Webhooks let you receive real-time updates about events happening in your account, like when a service record is created or updated. Instead of polling our API, you can now set up a webhook to receive instant notifications when changes occur.
✋ The initial release of webhooks supports Service Records. Support for additional entities will be added in future updates.

🔎What you can do with Webhooks:

• Trigger custom workflows in your system
• Sync data across platforms in real time
• Stay informed without constantly checking for updates

To learn more, see our Webhooks Overview guide.

🗨️We want your feedback!

This is just the beginning, and your input is key.
Let us know how our API is working for you, what you'd like to see next, or if something’s missing.
Share your feedback here

We're thrilled to announce that our Developer Site is officially out of Beta and available to all!
This marks a significant milestone in our commitment to providing you with the best possible resources for integrating with SysAid. Over the past few months, we've been working hard, incorporating your valuable feedback to refine and enhance the site.

This release brings a more robust, stable, and comprehensive experience, featuring:

• New Guides: Easily navigate through our API with our guides.
• Enhanced API References: Clearer and more detailed API specifications for seamless integration.
• Refined User Experience: A more intuitive and efficient interface to help you get started quickly.

We're incredibly grateful to all our beta users for their participation and feedback, which was instrumental in reaching this stage. If you started developing during the beta, you can continue using the same code - no changes are needed.

We invite you to explore the newly launched Developers site and leverage its full potential for your projects. We're continuously working to add more features and resources, so stay tuned for future updates!