Gain visibility into how individual users interact with your applications. Understand exactly who is using each application, and uncover deeper insights into user-level adoption.
You can now:
See which users are using a specific application
Analyze usage at the user level, not just the application level
Identify active users and better understand adoption across your organization
Check out the endpoint:
Learn how custom fields work in SysAid and how they are represented in the API, including how to retrieve them for service records and assets.
📖 Read the guide: https://developers.sysaid.com/docs/custom-fields
We’ve added a new endpoint that allows you to programmatically retrieve activity history for a service record.
You can now:
This endpoint gives you greater visibility into actions performed on a service record, making it easier to track updates, monitor changes, and build workflows or integrations based on service record activity.
👉 To learn more about Activities, go to the Service Record Activities article.
We’ve expanded the License Manager API with new Contract endpoints, allowing you to programmatically manage software license agreements in your SysAid environment.
Contracts represent the agreements behind your software, including details like contract value, billing terms, renewal dates, and ownership. With these endpoints, you can track contract lifecycles and connect contracts to applications for a more complete view of your software portfolio.
You can now:
Learn more about License Manager Contracts
To learn more about License Manager and its capabilities, see License Manager Overview.
We’ve added a new License Manager section to the SysAid API, allowing you to programmatically manage applications tracked in License Manager.
Applications represent the SaaS software tools used across your organization and serve as the foundation for tracking usage metrics, licensing data, and related information. With the new endpoints, you can integrate your application inventory with external systems and automate application lifecycle management.
You can now:
Learn more about License Manager
To learn more about License Manager and its capabilities, view the following articles in our Documentation site:
We’re excited to introduce a brand new category in our API: Groups.
This addition allows you to retrieve and manage Groups programmatically, opening the door to better automation, synchronization, and visibility into your organizational structure.
The new endpoints include:
With the new Groups endpoints, you can sync Groups from external identity providers, automatically create and manage them, retrieve membership data for reporting and automation, and build workflows that respond dynamically to your Group structure.
We’ve expanded the Companies category with new endpoints that provide full lifecycle management, giving you complete control over company data through the API.
You can now programmatically create, retrieve, update, and delete Companies, making it easier than ever to manage organizational data directly through the API.
The Companies category now includes:
You can now automate company provisioning, sync company data from external systems, maintain consistency across platforms, and fully manage company records programmatically, without needing to rely on manual updates in the UI.
We’ve added two new endpoints that allow you to programmatically manage Action Items within a service record.
You can now:
These endpoints give you greater flexibility when automating workflows, integrating external systems, or managing operational tasks tied to Service Records.
👉 To learn more about Workflows and Action Items, go to the Workflows article.
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We’ve added a new Related Items subcategory to the Service Records section of our API documentation. This section focuses on entities that can be linked to a service record, currently supporting Knowledge Base Articles, with more entity types coming soon.
You can now use the following endpoints to manage these relationships:
You can now retrieve the full list of Custom Fields configured in your SysAid account directly through the API. This new endpoint gives you deep visibility into your custom data structure, allowing you to dynamically map fields and programmatically translate list-type field indexes into their readable values.
👉 See the Get a List of Custom Fields endpoint.
