Webhooks let your systems automatically respond to changes in SysAid in real time.
Instead of polling our API for updates, you can register a webhook subscription, and SysAid will send an HTTP POST request to your endpoint whenever specific events occur. This helps you build powerful automations and keep external systems in sync.
For example, you can:
- Trigger a Slack notification when a new service record is created
- Sync updates from SysAid to another ITSM platform
- Log changes for audit or monitoring purposes
For more information on Webhooks, see Webhooks Overview.
Supported events
SysAid currently supports the following webhook event types:
| Event name | |
|---|---|
sr.created | Sent when a new service record is created |
sr.updated | Sent when a service record is updated |