The Group entity represents a collection of users. Groups help organize and manage access control, workflows, and reposting within SysAid.
Groups are commonly used to:
- Assign incidents and service records to specific teams (e.g., IT Support, Finance, HR)
- Control access to specific service records or features based on user roles and group permissions
- Categorize departments or locations for easier management
Please note:
If your SysAid environment is integrated with an active directory (Microsoft, Google, etc.), any changes made to an existing Group via the API will be overwritten the next time data is synced from the active directory.
Group attributes
A Group object includes the following attributes:
| Name | Type | Description |
|---|---|---|
id | number | The unique identifier of the Group |
name | string | The Group's name |
type | string | The Group type. The allowed values include: general, administrators, endUsers |
supportLevel | number | A number representing the support level given by this Group |
companyId | integer | The unique identifier of the company associated with this Group |
email | string | The email address associated with the Group |
receiveAutomaticSrEmailNotifications | boolean | Indicates whether the Group receives automatic email notifications when service records in their care are updated |
canBeAssignedToServiceRecord | boolean | Determines if service records can be assigned to this support queue |
enableAutomaticDispatchOfServiceRecords | boolean | Specifies if service records are automatically dispatched to this support queue |
version | number | The version of the Group entity |