API Reference

Resolve a Service Record

post
https://{account}.sysaidit.com/connect/v1/service-records//resolve

Mark a service record as resolved. Use this endpoint to update the status of an open ticket to indicate that the issue has been addressed.

Path Params
integer
required

The service record's unique SysAid ID.

Body Params

Service record resolution request

string
required

The details explaining the solution.

string
required

The relevant status for this resolution (Closed, Merged, etc).

string
required

The information categorizing how the service record was closed.

boolean
Defaults to true

Specifies whether to send an email notification about the note with the service record's requester user.

Responses
200

Service record is successfully resolved.

Updated 10 months ago

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Updated 10 months ago