A user is any person who has access to your SysAid account.
There are 3 types of users:
- SysAdmin: A user with full access to all aspects of the account and can configure the system to match your business needs
- Agent: A user with access to the Service Desk who can create and handle service records
- End User: A user with access to the Self-Service Portal who can create service records and view only their own service records.
User Properties
The following properties are available for all users:
| Name | Type | Description | Default value |
|---|---|---|---|
id | number | The users' unique ID within SysAid | N/A |
userEmail | string | The user's email address | N/A |
userName | string | The name of the user as provided by the SysAdmin | N/A |
firstName | string | The user's first name | N/A |
lastName | string | The user's last name | N/A |
displayName | string | The user's display name | N/A |
isDisabled | boolean | Indicates if the user is disabled and cannot access the account | no |
companyId | number | The unique ID of the company the user is associated with | N/A |
departmentId | number | The unique ID of the department the user is associated with | N/A |
locationId | number | The unique ID of the location the user is associated with | N/A |
timezone | string | The user's time zone | default time zone set for your account |
language | string | The language used by the user | en |
workPhone | string | The user's work phone number/extension number | N/A |
mobile | string | The user's mobile number | N/A |
receiveSRNotifications | boolean | Enable or disable automatic service record email notifications | End User: noAgent: yes |
enablePortalLogin | boolean | Allow the user to log into your Self-Service Portal | End User: noAgent: yes |
managerId | number | The unique ID of the user's manager | N/A |
supervidorLevel | number | Give the user access to Self-Service Portal service records created by other users. There are 3 levels: - Regular user: Cannot view service records that do not belong to them - Department: Can view service records created by anyone in their department - Company: Can view service records created by anyone in the company | regular user |
version | number | The user object version | N/A |