API Reference

Send a Message from a Service Record

post
https://{account}.sysaidit.com/connect/v1/service-records//message

Send an email notification directly from a specific service record to an end user or agent.

Path Params
integer
required

The service record's unique SysAid ID.

Body Params
recipientUserIds
array of strings
required
length ≥ 1

The unique SysAid ID of the users and/or groups to receive this message.
The ID must be prefixed with a "g" (group) or a "u" (user) according to its type. Example "u12345","g67890"

recipientUserIds*
string
required
length ≥ 1

The subject of the message.

string
required
length ≥ 1

The body of the message

ccUserIds
array of strings

The unique SysAid ID of the users and/or groups to CC on this message.
The ID must be prefixed with a "g" (group) or a "u" (user) according to its type. Example "u12345","g67890"

ccUserIds
Responses
200

Message successfully added to the service record

Updated 11 months ago

Language
Credentials
Bearer
JWT
URL
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Response
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application/json

Updated 11 months ago