A Company represents an organization (customer, business unit, subsidiary, etc.) in SysAid.
Companies are mainly used to:
- Group Users under the same organization
- Associate a service agreement (SLA) with that organization
- Store company-level contact and address details
- Control help desk access using an expiration date
Company Properties
The Company object includes the following properties:
| Property | Type | Description |
|---|---|---|
id | integer | Unique identifier of the company in SysAid. |
name | string | Name of the company. |
address | string | Main company address. |
address2 | string | Additional company address. |
city | string | City where the company is located. |
state | string | State where the company is located. |
zip | string | Company zip/postal code. |
country | string | The country where the company is located. |
phone | string | Company phone number. |
fax | string | Company fax number. |
notes | string | Internal notes related to the company. |
email_account | string | Default email account associated with the company. |
expiration_time | date | Date when the company’s help desk access expires. |
agreement | integer | ID of the SLA agreement applied to the company. |
agreement_start | date | Start date of the company’s service agreement. |
agreement_end | date | End date of the company’s service agreement. |