Assets represent the hardware, software, and other resources managed within your IT environment. They serve as a central entity for tracking ownership, lifecycle status, and relationships to users, service records, and configuration items (CIs).

Assets are commonly used to:

Maintain an up-to-date inventory of IT resources
Associate hardware and software with users and departments
Track status changes, such as in use, in repair, or retired
Support incident, problem, and change management by linking records to the relevant asset

Asset Properties

The following properties are available for all assets:

General properties

Property name	Type	Description	Default value
`id`	string	The asset’s unique ID within SysAid. This value cannot be changed.	N/A
`name`	string	The name of the asset.	N/A
`type`	string	The asset type (Laptop / Smartphone / etc.).	N/A
`source`	string	The origin of the asset describes how it was added to the system. Examples: `manual`, `agent`, `wmi`, `intune`, `lansweeper`	N/A
`manufacturer`	string	The manufacturer of the asset.	N/A
`model`	string	The model of the asset.	N/A
`serial`	string	The asset's serial number, as provided by the manufacturer.	N/A
`description`	string	The description of the asset.	N/A
`isDisabled`	boolean	Indicates whether the asset is disabled. When true, automatic inventory updates, monitoring, and all other SysAid Agent capabilities are turned off for the asset.	`false`
`ownerId`	number	The unique ID of the user who owns the asset.	N/A
`ownership`	enum	The entity that owns the asset - either `personal` or `company`.	N/A
`companyId`	number	The unique ID of the company the asset belongs to.	N/A
`locationId`	number	The unique ID of the asset's location.	N/A
`departmentId`	number	The unique ID of the department to which the asset belongs.	N/A
`warrantyExpiration`	date	The date when the asset’s warranty expires	N/A
`patchManagementEnabled`	boolean	Indicates if patch management is enabled for the asset. To learn more, see SysAid Patch Management Guide.	`false`
`os`	object	Operating System properties. See below for details.	N/A
`network`	object	Network properties. See below for details.	N/A
`customColumnsFields`	map	The custom fields available for this asset.	N/A
`additionalData`	string	Additional data available for the asset	N/A
`updateTime`	timestamp	The timestamp of when the asset was last updated in SysAid in ISO‑8601 format.	N/A
`version`	number	The asset object version - Not modifiable	N/A

Operating system

Name	Type	Description	Default value
`name`	string	The name of the asset's Operating System.	N/A
`version`	string	The version of the Operating System.	N/A

Network

Name	Type	Description	Default value
`ipAddresses`	string	The IP addresses of the asset.	N/A
`macAddresses`	string	The MAC addresses associated with the asset.	N/A